1. Who We Are

FitProtein.ae is an online retailer based in the United Arab Emirates, specializing in health and fitness supplements

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address.

• Payment Information: Only processed securely through trusted third-party payment gateways (e.g., Stripe, PayPal, Telr). We do not store payment card details.

• Account Information: Username, password, order history.

• Device & Usage Information: IP address, browser type, operating system, and behavior on our site via cookies and analytics tools (e.g., Google Analytics).

• Marketing Preferences: Your choices for receiving promotional content.

3. How We Use Your Information

We use your information to:

• Fulfill and deliver your orders

• Communicate updates about your order

• Provide customer support

• Improve our website functionality and user experience

• Comply with legal and regulatory obligations

• Send promotional emails if you opt in

4. Legal Basis for Processing

We process your information based on:

• Consent: When you subscribe to newsletters or promotions

• Contract: To fulfill orders and provide services

• Legal Obligation: To comply with UAE commercial laws

• Legitimate Interest: For analytics, fraud prevention, and service improvement

5. Disclosure of Your Information

We do not sell or rent your personal information. However, we may share data with:

• Shipping Partners (e.g., Aramex, Fetchr)

• Payment Gateways

• Analytics Providers (Google Analytics)

• Legal Authorities (upon request and in compliance with UAE law)

6. Data Storage & Security

• Your data is stored on secure servers hosted in compliance with UAE data hosting guidelines.

• The site uses SSL encryption to protect your data during transmission.

• Administrative access is limited to authorized personnel only.

7. Your Rights (Under UAE Law)

You have the right to:

• Request access to your personal data

• Correct or update your data

• Request data deletion (if legally allowed)

• Withdraw consent for marketing at any time

Please contact us at support@fitprotein.ae for any privacy-related inquiries.

8. Cookies Policy

We use cookies to:

• Analyze site traffic

• Save your preferences

• Track conversions and remarketing

You can control cookie settings in your browser at any time.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies individually.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

FitProtein.ae
Email: support@fitprotein.ae
Phone: +971588472600